Privacy Policy for Zen Mandarin Stays

隐私政策 – Zen Mandarin Stays

At Zen Mandarin Stays, accessible at mandarinstays.zenluxury.com.au, one of our main priorities is the privacy of our visitors and guests. Zen Mandarin Stays is a specialised sub-brand of Zen Luxury Retreats, Darwin’s award-winning short-term accommodation operator.

This Privacy Policy document outlines the types of information that are collected and recorded by Zen Mandarin Stays and how we use and protect that information.

If you have additional questions or require more information about our Privacy Policy, please contact us via email at reservations@zenluxuryretreats.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information they share and/or that is collected through Zen Mandarin Stays. This policy does not apply to any information collected offline or through channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

使用本网站即表示您同意本隐私政策及其条款。

Information We Collect

The personal information we collect, and the reasons for collecting it, will be made clear at the point we request it. This may include:

• Your name, email address, and phone number
• Booking and enquiry details
• Contents of messages, enquiries, or attachments you send us
• Any additional information you voluntarily provide
• Technical data such as IP address, browser type, device type, and usage analytics

If you contact us directly, we may receive additional information relevant to your enquiry or booking.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website
• Process accommodation enquiries and bookings
• Communicate with you before, during, and after your stay
• Provide bilingual guest support (English & Mandarin)
• Arrange VIP services such as airport transfers and curated experiences
• Improve, personalise, and optimise our website and services
• Understand and analyse website usage
• Detect and prevent fraud or misuse
• Comply with legal and regulatory obligations

Log Files

Zen Mandarin Stays follows standard log file procedures. These files log visitors when they access the website. Information collected may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and click activity.

This data is not personally identifiable and is used solely for analysing trends, administering the site, and improving user experience.

Cookies and Web Beacons

Like most websites, Zen Mandarin Stays uses cookies to store information including visitor preferences and pages visited. Cookies help us optimise user experience by customising content based on browser type and usage patterns.

You can choose to disable cookies through your individual browser options. Please note that disabling cookies may affect some website functionality.

CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request disclosure of personal data collected
• Request deletion of personal data
• Opt out of the sale of personal data

Zen Mandarin Stays does not sell personal data. Requests will be responded to within one month. To exercise these rights, please contact us.

GDPR Data Protection Rights (EU Residents)

Under the General Data Protection Regulation (GDPR), users are entitled to the following rights:

• Access – Request copies of your personal data
• Rectification – Request correction of inaccurate or incomplete data
• Erasure – Request deletion under certain conditions
• Restriction – Request limited processing of your data
• Objection – Object to data processing under certain conditions
• Data Portability – Request transfer of your data to another organisation

We will respond to all GDPR-related requests within one month.

Children’s Information

Protecting children’s privacy online is important to us. Zen Mandarin Stays does not knowingly collect personal information from children under the age of 13.

If you believe that your child has provided personal information on our website, please contact us immediately and we will promptly remove such information from our records.

Contact Us

For any questions or requests regarding this Privacy Policy, please contact us at:

📧 Email: reservations@zenluxuryretreats.com

📱 Phone: 1300 936 738

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Last updated: December 2025

隐私政策（中文版）

Zen Mandarin Stays

Zen Mandarin Stays（官方网站：mandarinstays.zenluxury.com.au）高度重视您的个人信息与隐私保护。Zen Mandarin Stays 是 Zen Luxury Retreats 旗下专为华语旅客打造的高端短期住宿品牌。

本隐私政策旨在说明我们在您使用本网站及相关服务时，如何收集、使用、存储和保护您的个人信息。

如您对本隐私政策有任何疑问，欢迎通过以下方式联系我们：

📧 电子邮箱：reservations@zenluxuryretreats.com

本隐私政策仅适用于通过 Zen Mandarin Stays 网站进行的线上活动，不适用于线下或通过其他渠道收集的信息。

二、我们收集的信息

我们将在明确告知用途的前提下收集必要的信息，可能包括但不限于：

• 姓名、电子邮箱、联系电话
• 预订信息及咨询内容
• 您发送给我们的信息、留言或附件
• 您自愿提供的其他相关信息
• 技术信息，如 IP 地址、浏览器类型、设备信息及网站使用数据

当您直接联系我们时，我们可能会收集与您的咨询或预订相关的补充信息。

三、信息的使用方式

我们收集的信息将用于以下目的：

• 提供、维护及运营本网站
• 处理住宿咨询与预订事宜
• 在入住前、入住期间及入住后与您沟通
• 提供中英文双语客户支持
• 安排 VIP 接送机及定制本地体验服务
• 优化网站内容与服务体验
• 分析网站访问数据以提升服务质量
• 防止欺诈、滥用或安全风险
• 履行法律及监管义务

四、住宿合作方披露

Zen Mandarin Stays 与 Zen Luxury Retreats 作为可信赖的住宿运营合作伙伴共同提供服务。

在达尔文的住宿预订过程中，Zen Luxury Retreats 可能会接收与您入住相关的必要个人信息，仅用于住宿管理、客户支持及服务安排之目的。

我们不会在服务范围之外共享您的个人信息。

五、日志文件

Zen Mandarin Stays 使用行业标准的日志文件记录网站访问行为，包括 IP 地址、浏览器类型、互联网服务提供商（ISP）、访问时间、来源页面及点击行为。

该信息不用于识别个人身份，仅用于统计分析及网站优化。

六、Cookies 与网站追踪

与大多数网站一样，我们可能使用 Cookies 以记录用户偏好和访问页面，从而提升用户体验并优化网站内容。

您可在浏览器设置中选择禁用 Cookies，但这可能会影响部分网站功能的正常使用。

七、加州居民隐私权（CCPA）

根据《加州消费者隐私法案》（CCPA），加州居民有权：

• 查询我们收集的个人信息
• 要求删除个人信息
• 拒绝个人信息的出售

Zen Mandarin Stays 不会出售用户个人信息。相关请求将在一个月内处理完成。

八、欧盟用户数据保护权利（GDPR）

根据《通用数据保护条例》（GDPR），欧盟居民享有以下权利：

• 访问权：获取个人数据副本
• 更正权：更正不准确或不完整的数据
• 删除权：在符合条件的情况下请求删除
• 限制处理权：限制数据处理方式
• 反对权：对特定数据处理提出异议
• 数据可携权：请求将数据转移至其他机构

我们将在一个月内回复所有相关请求。

九、未成年人信息

我们非常重视未成年人的隐私保护。Zen Mandarin Stays 不会主动收集 13 岁以下儿童的个人信息。

如您认为您的孩子向我们提供了个人信息，请立即联系我们，我们将尽快删除相关数据。

十、隐私政策更新

我们可能会不定期更新本隐私政策。所有变更将发布于本页面，并标明最新生效日期。

最后更新日期：2025 年 12 月

联系我们

如您对本隐私政策或个人信息保护有任何疑问，请通过以下方式联系我们：

📧 电子邮箱：reservations@zenluxuryretreats.com

📱 电话：1300 936 738